Refund Policy

A clear and customer-friendly guide to returns, refunds, damaged items, and order concerns.

1. Our Return and Refund Commitment

We want you to feel confident when shopping with us. If a product is not right for you or your household, our return process is designed to be straightforward and easy to understand. Eligible purchases may be returned within 60 days, subject to the conditions described in this policy.

Our customer service team is available to help with return requests, refund questions, damaged items, incorrect items, missing products, and other order concerns. Please contact us through the Contact Us page so that we can review your request and provide the appropriate next steps.

We recommend contacting us before sending any product back. This helps us confirm the return details, provide instructions, and make sure your return can be identified and processed correctly.

2. 60-Day Return Window

Eligible items may be returned within 60 days. The return window gives customers time to review their purchase and decide whether the product is suitable for their needs.

To make the return process smoother, please keep your order information and provide the details requested by customer service. Depending on the type of return, we may ask for the order number, product name, quantity, reason for the return, and photos when they are helpful for reviewing the issue.

Returns requested outside the 60-day return window may not be accepted. If there are unusual circumstances affecting your order, you may still contact us through the Contact Us page and our team will review the information you provide.

3. Return Condition Guidelines

Products should be returned in reasonable condition and, when possible, with the original product packaging. For hygiene and product quality reasons, some personal-care products may require additional review if they have been heavily used, substantially emptied, damaged after delivery, or altered in a way that prevents normal assessment.

If you are returning an item because you received the wrong product, the item arrived damaged, or there is another order fulfillment problem, please contact us before disposing of the product or packaging. Photos may help our team review the issue quickly and determine the most appropriate solution.

Normal differences in product appearance, packaging presentation, or minor variations that do not affect the normal use of the product may be reviewed on a case-by-case basis. If you are unsure whether your item qualifies, contact us through the Contact Us page before returning it.

4. How to Request a Return

To start a return, please visit the Contact Us page and send us your order information together with a brief explanation of the reason for the return. Our customer service team will review your request and provide return instructions when the item is eligible.

Please do not send a return to an address without first receiving instructions from customer service. Returns sent without prior communication may be delayed because we may not be able to identify the order or match the package to the correct customer.

When requested, please include any relevant photos or information that helps us understand the condition of the product, packaging, or shipment. Clear information helps us review requests more efficiently.

5. Refund Processing

Once an eligible return or refund request has been approved and processed, the refund is generally completed within 5 to 10 days. The exact time for the funds to appear can vary depending on the payment method, payment provider, and financial institution.

Refunds are generally sent back through the original payment method used for the purchase. If the original payment method cannot receive the refund, customer service may contact you to discuss an appropriate alternative.

All store prices and refund amounts are handled in USD. If your payment provider converted the original purchase into another currency, the final amount displayed by your financial institution may differ because of exchange rates or payment provider processing.

6. Original Shipping and Customs Charges

All products in our store include free worldwide shipping, so customers are not charged a standard shipping fee at checkout for regular delivery.

Applicable customs duties associated with the order are also covered by us. Customers are not expected to pay additional duty charges to receive their purchase. If you believe you were asked to pay an unexpected customs related charge, please contact us through the Contact Us page before making payment whenever possible so we can review the situation.

Because standard shipping is free, there is normally no original standard shipping charge to refund. Any unusual payment or delivery issue will be reviewed based on the specific order information available.

7. Damaged Items

If an item arrives damaged, please contact us through the Contact Us page and provide your order details together with clear photos of the product and, when useful, the outer packaging. This helps us understand what happened and choose the most appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or another suitable resolution. Please do not discard a damaged item until customer service has reviewed the request, unless keeping the product would create a safety or hygiene concern.

Damage caused after delivery by improper storage, accidental breakage, misuse, or handling outside the normal use of the product may not qualify for a refund or replacement.

8. Incorrect Items

If you receive a product that is different from the item shown on your order, contact us through the Contact Us page. Please provide the order number and photos showing the product received.

After reviewing the issue, we may arrange a replacement, refund, or other suitable solution. We will provide instructions if the incorrect item needs to be returned.

Please avoid using or disposing of an incorrect item before contacting customer service, as doing so may make it more difficult to verify the order issue.

9. Missing Items

If your package arrives but one or more products are missing, please contact us through the Contact Us page as soon as you notice the issue. Include your order number, the items received, and the items you believe are missing.

We may review packing information, shipment details, package records, and any photos you provide. If we confirm that an item was not included in the shipment, we may arrange a replacement, refund, or another appropriate solution.

10. Lost or Delayed Deliveries

Orders are generally prepared for shipment within 1 to 3 days and are estimated to arrive within 6 to 12 days. Delivery timing can occasionally be affected by carrier operations, destination logistics, transportation disruptions, or other circumstances outside normal processing.

If your order appears to be significantly delayed or the tracking information shows an unusual problem, contact us through the Contact Us page. We may review the shipment information and help determine the next step.

A package that is still moving through the delivery network may not immediately qualify for a refund. We may need to review tracking information or allow a reasonable period for the carrier to complete delivery before determining the final resolution.

11. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot find it, please first check the delivery area, household members, building reception, mailroom, neighbors, or other safe locations where the carrier may have left the package.

If the package still cannot be located, contact us through the Contact Us page with your order information. We will review the available shipping and delivery details and provide guidance based on the circumstances.

Delivery claims may require additional information or confirmation before a refund or replacement can be approved.

12. Refused or Undeliverable Packages

If a package is refused, cannot be delivered because of an incorrect or incomplete address, or is returned by the carrier, please contact us through the Contact Us page. We will review the returned shipment and the order details.

If a refund is approved after an undeliverable package is returned, the refund will generally be processed after the package is confirmed as returned and reviewed. If the delivery issue was caused by incorrect information entered at checkout, the available resolution may depend on whether the package can be recovered, redirected, or returned.

Please review your shipping information carefully before completing checkout to reduce the chance of delivery problems.

13. Order Cancellations

If you need to cancel an order, contact us through the Contact Us page as soon as possible. Because orders may begin processing soon after they are placed, cancellation cannot always be guaranteed.

If the order has not yet entered fulfillment, we may be able to cancel it and issue a refund. If the order has already been prepared or shipped, you may need to wait for delivery and then use the standard return process.

Approved cancellation refunds are generally processed back to the original payment method and may take 5 to 10 days to appear, depending on the payment provider and financial institution.

14. Order Changes

If you need to change a shipping address, product selection, or quantity, contact us through the Contact Us page as soon as possible. We will try to help when the order has not yet been finalized for shipment.

Once an order has entered fulfillment or has been shipped, changes may no longer be possible. In that situation, customer service can explain the available options based on the status of the order.

15. Promotional and Discounted Purchases

Products purchased during a promotion or with a discount may still be eligible for return within the standard 60-day return window unless a product is clearly identified as non-returnable.

When a refund is approved for a discounted item, the refund is based on the actual amount paid for that item after the applicable discount. Discounts, promotional savings, and offer values are not refunded as separate cash amounts.

If a promotion applies to multiple items together and only part of the order is returned, the refund may reflect the way the original discount was applied across the purchase.

16. Bundles and Sets

If a product was purchased as part of a bundle or set, we may ask that the full bundle be returned when a refund is requested for the complete bundle.

If only part of a bundle is returned, the refund amount may be adjusted to reflect the value of the items kept and the original promotional pricing. Customer service can explain the applicable amount after reviewing the order.

Please contact us before returning bundle items so we can provide the correct instructions.

17. Items That May Not Qualify for Return

Certain items may not qualify for return when they have been substantially used, intentionally damaged, altered, emptied, or handled in a way that makes normal inspection impossible. Items obtained through unauthorized resale channels may also be ineligible for store refunds because we may be unable to verify the original transaction.

Items clearly marked as final sale or otherwise non-returnable may not qualify for a standard return. If a final sale item arrives damaged, incorrect, or affected by an order fulfillment issue, contact us so we can review the problem.

Eligibility decisions are based on the order information, product condition, reason for return, and the circumstances described by the customer.

18. Refunds for Gifts

If an item was purchased as a gift, refund handling may depend on the original transaction. Refunds are generally returned to the original payment method used to place the order.

If you received a gift and need help with the product, contact us through the Contact Us page. We may ask for information that helps identify the original order before we can review the available options.

19. Duplicate Charges or Payment Issues

If you believe you were charged more than once for the same order or notice another payment issue, contact us through the Contact Us page and provide the relevant order information.

Some temporary payment authorizations may appear separately from the final completed charge. These temporary authorizations may disappear automatically depending on the payment provider or financial institution. If the issue remains, we can review the order record and provide available transaction information.

For security reasons, please do not send full payment card details through customer service messages.

20. Chargebacks and Open Payment Disputes

If a payment dispute has already been opened with your payment provider, our ability to issue a separate refund may be limited while the dispute is being reviewed.

If you have an order concern, contacting us through the Contact Us page first often allows us to review the issue directly and explain the available options. If a payment dispute is already open, please let us know when contacting customer service so we can understand the status of the transaction.

21. Return Shipping Instructions

Return shipping instructions may vary depending on the product, destination, reason for return, and the specific order issue. Please contact us before sending a return so we can provide the correct information.

Do not send products to an address found elsewhere without confirmation from customer service. Sending a package to an unapproved address may delay or prevent proper processing of the return.

If return shipping arrangements are required, customer service will explain the available method based on the circumstances of the request.

22. When a Refund Is Considered Complete

A refund is considered processed on our side when the approved refund has been submitted back through the payment method used for the purchase. After that point, the payment provider or financial institution controls when the funds become visible in your account.

The usual refund timing is 5 to 10 days, but some payment providers may display the funds sooner or later. If the expected time has passed and the refund is not visible, contact your payment provider first and then reach out to us through the Contact Us page if additional transaction information is needed.

23. Contact Us About a Return or Refund

For all return, refund, cancellation, damaged item, incorrect item, missing item, delivery, or payment questions, please contact us through the Contact Us page.

To help us respond efficiently, include your order number and a clear description of the issue. If photos are relevant, include clear images of the product, packaging, or shipping label as appropriate.

Our goal is to make the process clear, practical, and supportive from the moment you contact us until the request is resolved.