Clear information about order processing, delivery times, customs, tracking, and shipment support.
Orders are generally prepared for shipment within 1 to 3 days and are estimated to arrive within 6 to 12 days. Applicable customs duties related to the order are covered by us.
1. Order Processing
After an order is placed, we begin preparing the items for shipment. Orders are generally processed and prepared for dispatch within 1 to 3 days. Processing time may include order verification, product preparation, packing, and shipment handoff.
Orders placed during periods of unusually high demand may require additional processing time. If a significant issue affects the preparation of your order, we may contact you using the contact information provided at checkout.
Please review your shipping address and contact information carefully before completing your order. Accurate information helps reduce delivery delays and failed delivery attempts.
2. Estimated Delivery Time
After dispatch, orders are estimated to arrive within 6 to 12 days. This estimate reflects normal delivery conditions and may vary depending on destination, carrier operations, transportation conditions, local delivery networks, and other factors outside our direct control.
Delivery estimates are not guaranteed arrival dates. In some cases, packages may arrive earlier or later than the estimated timeframe.
If your order appears to be significantly delayed, please contact us through the Contact Us page so we can review the available tracking and shipment information.
3. Shipping Destinations
We support delivery to many destinations. Availability may depend on the shipping address, local carrier coverage, and whether the destination can be served by our fulfillment and delivery partners.
If a destination cannot be served after an order has been placed, we will contact the customer and explain the available options.
4. Customs Duties and Import Charges
Applicable customs duties associated with the order are covered by us. Customers are not expected to pay additional duty charges to receive their purchase.
If a carrier, customs office, or delivery provider requests an unexpected customs-related payment, please contact us through the Contact Us page before making the payment whenever possible. We will review the situation using the available shipment information.
Local import processing procedures may vary by destination and may occasionally affect delivery timing even when no additional payment is required from the customer.
5. Order Tracking
When tracking information is available, it may be provided after the order has been dispatched. Tracking updates can take time to appear after the carrier receives the package.
Tracking information may temporarily show limited movement while a shipment is transferred between facilities, transportation partners, or local delivery networks. This does not always mean the package has stopped moving.
If tracking information has not updated for an extended period or appears unusual, contact us through the Contact Us page for assistance.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout. This includes apartment or unit numbers, postal codes, building information, and any other details needed for successful delivery.
If you notice an address error after placing an order, contact us through the Contact Us page as soon as possible. We will try to update the information if the order has not yet been finalized for shipment.
Once an order has been dispatched, we may not be able to change the delivery address. Available options will depend on the carrier and shipment status.
7. Address Changes After Dispatch
If a package has already been shipped, address changes may not be possible. In some cases, the carrier may offer redirection or delivery management options, but availability is not guaranteed.
If you need help with an address issue after dispatch, contact us through the Contact Us page and provide your order information.
8. Failed Delivery Attempts
Carriers may make one or more delivery attempts depending on the destination and local delivery process. If no one is available to receive the package, the carrier may leave instructions, hold the package at a local facility, or schedule another attempt.
Please review carrier notifications promptly. Packages that remain unclaimed may be returned to the sender.
If your package is returned because it could not be delivered, contact us through the Contact Us page so we can review the order and explain the available options.
9. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, mailbox, reception desk, building office, household members, neighbors, and any safe location where the carrier may have left the package.
If the package still cannot be found, contact us through the Contact Us page with your order details. We will review the available delivery information and provide guidance based on the circumstances.
In some cases, additional confirmation from the carrier may be needed before a replacement or refund decision can be made.
10. Lost Packages
If a shipment appears to be lost in transit, contact us through the Contact Us page. We may review tracking activity, carrier information, and shipment records to determine the next step.
A shipment may need to remain without meaningful tracking progress for a reasonable period before it can be treated as lost. The required review period can vary depending on the carrier and destination.
When a shipment is confirmed as lost, we may provide a replacement, refund, or another appropriate resolution based on the order details.
11. Delayed Shipments
Delivery delays can occur because of carrier congestion, transportation disruptions, weather, customs processing, destination-specific logistics, or other circumstances outside our direct control.
If a delay occurs, we will use available shipment information to help customers understand the status of their order. A delayed shipment that is still moving through the carrier network may not qualify for an immediate refund or replacement.
Please contact us through the Contact Us page if your shipment has exceeded the estimated delivery timeframe by a significant amount.
12. Damaged Packages
If your package arrives visibly damaged, please take clear photos of the outer packaging and the affected products before discarding any materials.
Contact us through the Contact Us page and provide your order number together with relevant photos and a brief description of the problem. This information helps us review the issue and determine an appropriate solution.
Depending on the circumstances, a damaged shipment may qualify for a replacement, refund, or another resolution.
13. Incorrect or Missing Items
If your package contains the wrong item or an item is missing, contact us through the Contact Us page and provide your order details.
For incorrect items, photos of the product received may help us review the issue. For missing items, we may compare the order information with packing and shipment records.
After review, we may arrange a replacement, refund, or other suitable solution.
14. Split Shipments
In some situations, items from the same order may be shipped separately. This can happen when products are prepared at different facilities or when operational conditions make separate shipment more efficient.
If an order is split into multiple packages, the packages may arrive at different times. Separate tracking information may be provided when available.
If you receive only part of your order, please review any available shipment information before reporting an item as missing.
15. Refused Packages
If a package is refused at delivery and returned to the sender, contact us through the Contact Us page. We will review the returned shipment and the order details before determining the available options.
Refunds for refused packages may be processed after the package has been returned and reviewed. If refusal is connected to an unexpected customs-related payment request, please contact us so we can review the situation.
16. Undeliverable Packages
A package may be marked undeliverable because of an incomplete address, incorrect postal code, unavailable recipient, access restrictions, or other delivery issues.
If a package is returned as undeliverable, contact us through the Contact Us page. We may be able to arrange another shipment or process another appropriate resolution depending on the circumstances.
Additional delays may occur when a package must first be returned to a fulfillment location before the next step can be completed.
17. Delivery to Shared or Secure Locations
For deliveries to apartment buildings, offices, dormitories, hotels, reception areas, mailrooms, parcel lockers, or other shared locations, the package may be considered delivered once it is accepted at the designated delivery point.
Customers should check with building staff or the relevant receiving area if tracking shows delivery but the package has not yet been personally received.
18. Delivery Notifications
Delivery and shipment notifications may be sent using the contact information provided during checkout. Please make sure your email address and telephone number are entered correctly.
Carrier notifications are provided for convenience and may not always reflect real-time package movement. The most recent carrier tracking status may provide additional information.
19. Order Cancellations Before Shipment
If you need to cancel an order, contact us through the Contact Us page as soon as possible. We will try to assist if the order has not yet entered final fulfillment.
Once an order has been prepared or shipped, cancellation may no longer be possible. In that situation, the applicable return process may be used after delivery.
20. Changes to an Order
If you need to change the shipping address, product selection, or quantity, contact us through the Contact Us page as soon as possible.
We cannot guarantee that changes can be made after an order has been placed because fulfillment may begin quickly. If a requested change is not possible, customer service will explain the available options.
21. Returns and Delivery-Related Refunds
Eligible purchases may be returned within 60 days in accordance with our return and refund procedures.
Approved refunds are generally processed within 5 to 10 days. The time for a refunded amount to appear may vary depending on the payment provider or financial institution.
All refunds and order values are handled in USD.
22. Currency
All product prices, order values, charges, and refunds shown by the store are handled in USD.
If your payment provider converts the transaction into another currency, the final amount shown by your financial institution may vary based on its exchange rate and processing practices.
23. Contact Us
For questions about order processing, tracking, delayed packages, delivery problems, damaged shipments, missing items, incorrect items, or other shipping concerns, please contact us through the Contact Us page.
To help us respond efficiently, include your order number and a clear description of the issue. Photos may also be helpful when the concern involves package damage, an incorrect item, or another visible delivery issue.
