Clear terms for ordering, payment, shipping, returns, refunds, and customer support.
Orders are generally prepared within 1 to 3 days, with estimated delivery within 6 to 12 days. All products include worldwide shipping at no additional shipping charge.
1. General Purchase Terms
By placing an order through our website, you confirm that the information submitted during checkout is accurate and that you are authorized to use the selected payment method. These Terms of Purchase explain the conditions that apply to orders placed through our store.
Product availability, pricing, promotions, and order acceptance may change as part of normal store operations. We aim to present product and order information clearly so customers can understand what they are purchasing before completing checkout.
2. Product Information
We make reasonable efforts to present product descriptions, product features, quantities, images, and other information as accurately as possible. Colors and packaging may appear slightly different depending on device display settings, manufacturing variation, or packaging updates.
Product descriptions are intended to help customers understand the characteristics and intended use of the products. Individual experiences may vary, particularly with personal care products and sensitive skin.
3. Prices and Currency
All prices displayed on the website are shown in USD. The order total shown at checkout reflects the applicable product prices and any valid discounts applied to the purchase.
If your payment provider converts the transaction into another currency, the amount shown by your bank or payment provider may vary based on its exchange rate and processing practices. We do not control exchange rates used by third-party payment providers.
4. Promotions and Discounts
Promotional prices, discount codes, bundles, and storewide offers may be available from time to time. Unless otherwise stated, promotions may not be combined with other offers.
If an order is partially returned, the refund may reflect the actual discounted amount paid for the returned item rather than its original listed price. Promotional value is not refunded as a separate cash amount.
5. Order Submission and Acceptance
After an order is submitted, you may receive an order confirmation. This confirms that we have received the order information but does not necessarily mean that every item has completed fulfillment.
We may contact you if additional information is needed to verify the order, correct an address, resolve a payment issue, or address an inventory concern. If an order cannot be fulfilled, an appropriate refund may be issued for the affected item or order.
6. Payment
Payment must be successfully authorized before an order can proceed through fulfillment. Available payment methods may vary depending on the checkout system and customer location.
For security reasons, please do not send full payment card information through the Contact Us page or other customer service messages. Payment details are generally handled through the payment provider used at checkout.
7. Order Processing
Orders are generally prepared for shipment within 1 to 3 days. Processing includes reviewing the order, confirming product availability, preparing the items, checking shipment information, and transferring the package to the delivery network.
Processing may occasionally take longer because of unusually high order volume, payment review, inventory adjustments, address verification, transportation disruptions, or other operational circumstances. If a significant issue affects your order, we may contact you using the information provided at checkout.
8. Delivery Time
After shipment, orders are estimated to arrive within 6 to 12 days. This is an estimated delivery range rather than a guaranteed arrival appointment.
Delivery may occasionally be affected by carrier operations, regional transportation conditions, weather, customs processing, local delivery interruptions, or other circumstances outside our direct control. If a shipment appears significantly delayed, please contact us through the Contact Us page.
9. Worldwide Shipping
All products include worldwide shipping at no additional shipping charge. Customers do not need to meet a minimum order amount to receive this shipping benefit.
Supported delivery destinations may depend on carrier coverage and fulfillment availability. If a destination cannot be served, we may contact you and provide an appropriate resolution.
10. Customs Duties and Additional Import Costs
Applicable customs duties associated with the order are covered by us. Customers are not expected to pay additional customs duty charges in order to receive their purchase.
If you receive an unexpected request for a customs related payment, please contact us through the Contact Us page before making payment whenever possible so we can review the shipment information.
11. Shipping Address Responsibility
Customers are responsible for entering a complete and accurate delivery address. Please review the recipient name, street address, unit number, city, region, postal code, telephone number, and other required information before completing checkout.
If you notice an address error after placing an order, contact us through the Contact Us page as soon as possible. We will try to update the information when the order has not yet entered final fulfillment, but address changes cannot be guaranteed after processing has advanced.
12. Tracking Information
When tracking information is available, it may be provided after the shipment enters the delivery network. Tracking can sometimes take time to update after a label is created or when a package moves between carriers.
A temporary lack of tracking updates does not always mean the shipment has stopped moving. If tracking remains unchanged for an extended period, contact us through the Contact Us page for assistance.
13. Order Changes and Cancellations
If you need to change or cancel an order, contact us through the Contact Us page as soon as possible. We will try to assist while the order is still being processed.
Changes and cancellations cannot be guaranteed after an order has entered fulfillment or shipment. If the order has already shipped, the standard return process may apply after delivery.
14. 60-Day Return Policy
Eligible products may be returned within 60 days. To begin a return, contact us through the Contact Us page and provide the order number, product information, and reason for the return.
Please wait for return instructions before sending a product back. Returns sent without prior instructions may take longer to identify and process.
Products should be returned in reasonable condition. Depending on the product and reason for return, we may request photos or other information to help review the request.
15. Return Eligibility
Return eligibility may depend on the condition of the product, the reason for return, and whether the request is made within the 60-day return window.
Products that have been substantially used, intentionally damaged, emptied, altered, or handled in a way that prevents normal inspection may not qualify for a standard return. If an item arrives damaged, incorrect, or affected by a fulfillment issue, contact us so the situation can be reviewed separately.
16. Refund Processing
Once an eligible refund has been approved and processed, it generally takes 5 to 10 days for the refund to appear, depending on the payment method and financial institution.
Refunds are generally sent back through the original payment method. All refund amounts are handled in USD. If your payment provider converted the original purchase into another currency, the amount displayed by your financial institution may vary because of exchange rates or provider processing.
17. Damaged, Incorrect, or Missing Items
If an item arrives damaged, if you receive the wrong product, or if an item is missing from the package, contact us through the Contact Us page with your order information.
When appropriate, please include clear photos of the product, package, shipping label, or package contents. After reviewing the issue, we may provide a replacement, refund, or another suitable resolution.
18. Delayed or Lost Packages
If an order appears delayed, we may review the tracking history and allow a reasonable period for the delivery network to complete the shipment before deciding on a final resolution.
If tracking information indicates that a package may be lost, or if the shipment does not arrive after an extended period, contact us through the Contact Us page. Depending on the available information, an appropriate resolution may include a replacement, refund, or another suitable option.
19. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please first check the delivery area, mailbox, parcel locker, building reception, household members, neighbors, or other secure locations where the carrier may have left the package.
If the shipment still cannot be found, contact us through the Contact Us page. We may review tracking details and delivery information before determining the appropriate next step.
20. Refused or Undeliverable Orders
If a package is refused or cannot be delivered because of incomplete or incorrect address information, failed delivery attempts, or other delivery issues, it may be returned through the carrier network.
Once the returned shipment is received and reviewed, customer service can determine the available refund or reshipment options based on the order and the condition of the returned products.
21. Product Availability
Inventory may occasionally change after an order is placed. If a product becomes unavailable, we may contact you to explain the available options, which may include a refund for the unavailable item or another appropriate solution.
We aim to keep product availability information accurate, but temporary differences can occur during high-volume periods or inventory updates.
22. Customer Support
For questions about products, orders, payment, shipment status, delivery, returns, refunds, damaged items, incorrect items, missing products, or other purchase concerns, please contact us through the Contact Us page.
To help us respond efficiently, include your order number and a clear description of the issue. When photos are relevant, include images that clearly show the product or package condition.
23. Updates to These Terms
We may update these Terms of Purchase from time to time to reflect changes in store operations, services, products, or customer support procedures. The version displayed on the website applies to purchases made while that version is in effect.
Customers are encouraged to review the Terms of Purchase before completing an order so they understand the current purchase, delivery, return, and refund conditions.
1 to 3 day processing • Estimated 6 to 12 day delivery • Worldwide shipping included • 60-day returns • 5 to 10 day refund processing
